Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Our plants are carefully packaged before dispatch to their new homes. If you receive your order and it is damaged or you decide you would like to return/replace it, that's no problem! Please contact us within 7 days and we will help you with your return!
To start a return, you can contact us at shop@botanicyork.co.uk. Please note that returns should be sent via courier or special delivery. We will refund you the cost of the items, minus a shipping cost of £4.95. It will need to be sent to the following address:
Botanic
27 Walmgate
York
YO1 9TX
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@botanicyork.co.uk.